Why is my account locked?
Too many wrong passwords pause sign-in for 15 minutes; the email we send can unlock it straight away.
After ten wrong passwords in a row, we pause sign-in for that account for 15 minutes. This stops anyone guessing passwords.
We also email the account's address. The email has an Unlock my account button: if the failed attempts were yours, use it to sign in straight away. Otherwise, wait 15 minutes.
If the attempts weren't yours, nobody got in: your password wasn't guessed. It's still worth changing it. See Reset or change your password.
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